Terms and Conditions

By placing an order with The Landlord Shop, verbally or via the web site, you are accepting our terms and conditions.

These Terms and Conditions (‘the Terms’) govern your relationship with The Landlord Shop.  Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these terms, please do not place an Order for a Service with us.

All Orders for Services accepted by us will be subject to the following Terms which will form part of and will govern the contract of service. No variation of these Terms will be accepted unless agreed in writing by an authorised person of The Landlord Shop Ltd. We will not accept the inclusion of any alternative Terms by you which conflict with, alter or add to these Terms.


When you place an Order for a Service, this will be regarded as an offer by you to purchase the Service subject to these Terms and we shall not be obliged to accept your offer, at our discretion.

When you place an Order, you are undertaking to us that:

(a) all details you provide to us for the purpose of purchasing the Services are correct

(b) You have sufficient funds to cover the cost of any Services you order from us

(c) You agree to receive newsletters and offers from us and you can unsubscribe from this at any time.

Prices and Payments

All prices are subject to VAT.  We will send you our invoice by email, attached as a pdf.

We will not supply Reports or Certificates to you until payment has been received in full.

Services are invoiced at the price prevailing at the time of your Order.

We reserve the right to vary our prices from time to time.

Payment should be made within a 7 day period from the invoice date.

We do not currently accept card payments but payment can be made by Cheque or Bank Transfer (BACS).  Our engineers do not accept cash.

Time allocation for jobs

We will arrange approximate appointment times with you or the occupier of the property being inspected.  Sometimes it may be necessary to re-schedule an appointment due to factors beyond our control. If it is necessary to do this, we will attempt to contact you or your tenant to try and re-schedule another appointment as soon as possible at a mutually convenient time.

Missed Appointments

If you are unable to keep a service appointment please contact us to re-book the appointment on 07866 022380 as soon as possible. Cancellations made less than 24 Hours before the appointment is due will incur a fee being payable.

Gas and electrical supply, access to electricity and gas meters is ESSENTIAL for all jobs carried out.  Please ensure this is available and that token meters have credit.

Call out fees for repairs and quotes on repairs

We charge a call out fee when asked to visit a property to carry out repairs, quote on repairs or carry out other minor works.  In many cases we are able to complete the repair within this call out fee but if not then appropriate further charges will be made.  For this reason it is essential that we have correct access, supply etc so that we are able to complete the job.  Call out fees are payable as soon as an engineer attends the property, regardless of the outcome of the visit.

Domestic EPCs

When instructed to carry out an EPC, we will assume that a valid EPC is not already available on the EPC Register, or that if one is present, it is the clients choice to replace it for any reason.  EPCs can be downloaded at anytime by visiting the EPC Register.

Gas Safety Certificates

We cannot carry out a gas safety certificate if there is no gas credit on at a property with token meters – please ensure gas is on before we visit.  We cannot also carry out gas safety certificates on boilers not working.

The cost of any remedial works, repairs or parts needed for any fault, which is found before or during a boiler service or Gas Safety Certificate will be reported to the responsible person.  Any maintenance, repairs or remedial work is your responsibility and does not form part of a basic boiler service. Such work will need to be completed at your cost by our repair technicians.  A ‘failed’ Gas Safety Certificate is still chargeable.

Legionella Risk Assessments

Hot water should be on and up to temperature for the assessment so we can prove hot water maximum temperatures are sufficient.  A note saying “turn on hot water and review assessment” will show on reports if it is not.  The visit and report is still chargeable regardless of if hot water is on when we attend.


We will provide a quote for electrical remedial work in conjunction with an Electrical Installation Condition Report or for works related to Gas and repair of gas appliances.  We reserve the right to not to enter into contracts and no reason need be given by The Landlord Shop.

The agreed final quote represents a written contract for the exact work to be completed.

Any agreement made verbally is not covered by the contract unless it has been written into said contract. The agreement is made between The Landlord Shop Ltd and the client. The client is identified as the name on the quotation.

Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However the quote will not be amended without consultation with the client.

All quotes are valid for 28 days from issue.

Works not covered by The Landlord Shop

The Landlord Shop does not quote on, or get involved in providing for, finishing and decorative works which may or may not be required after our work has been completed.  Such works may include (but are not limited to) decorating, joinery, plastering and tiling. Rewires and other major intrusive works will always result in damage to some aspects of the property, despite efforts to keep this to a minimum.  If in doubt please speak to us before work commences.


A deposit may be required to cover material expenses on larger jobs or even the full amount.

All deposits must be made by bank transfer or cheque unless agreed by The Landlord Shop Ltd

The acceptance of a deposit and the request to begin the project signifies a full acceptance and commitment to be bound by the Terms and Conditions.

Termination of Contract

The Landlord Shop Ltd reserves the right to terminate the project at any time.

The Landlord Shop Ltd will not tolerate aggressive behaviour, rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or contractors.

Your Right to Cancel

You are entitled to cancel your Order for any reason until, but no later than 24hrs before and engineer or an assessor is due to visit your property.

You should cancel services from us by sending a written notice of cancellation by post, or hand delivery addressed to The Landlord Shop Ltd, 19 Henconner Drive, Leeds LS7 3NR or by e-mail to info@landlord-shop.co.uk, or by calling 07866 022380.

Non Payment

Non payment of any invoice will result in Small Claims Court proceedings.  We will notify you by email and/or by post, of our intention to begin Court Proceedings.  All associated Court fees and application fees will be added to the amount owed together with an administration fee of £50 + VAT, per unpaid invoice, if payment is not made within 28 days.  If persons from The Landlord Shop have to attend court then a charge of £90 + VAT per day will be added to the claim amount.

Provision of Services

If you purchase Services from us, then we shall use our skill and expertise to carry out the Services to a standard equivalent to that of a competent professional. In particular, we cannot be held responsible for any fault or damage not caused by our services engineers or their contracted agents. In the event of a claim arising relating to the level of skill and judgement applied in the course of providing Services, we reserve at our sole discretion the right to appoint an independent expert in the field to appraise the work carried out in the execution of the Service(s).

We accept no liability for equipment installed or configured by us when the equipment has subsequently been altered or configured by persons other than ourselves or our agents. Except as set out here, all other express or implied terms or warranties relating to the Services are excluded to the fullest extent permitted by law.

Force Majeure

We shall not be liable to you or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform any of our obligations in respect of the Goods or Services, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control: act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or of a third party); difficulty in obtaining materials, labour or machinery; and power failure or breakdown in machinery.

If we are unable to provide you with the services within a reasonable time due to circumstances outside our control, we shall either agree a new timescale with you for the service to take place or either of us may decide to terminate the Order in which case we will return any prepayments that you have made in full.

Errors and Omissions

We make every effort to ensure that all prices and descriptions quoted on our website are correct and accurate. In the case of error or omission, we will be entitled to rescind the contract, notwithstanding that we may already have accepted your Order and/or received payment from you. Our liability in that event will be limited to the return of any money that you have paid in respect of the Order. In the case of an error in relation to price, you will be entitled to purchase the Goods or Services by paying the difference between the quoted price and the correct price, as confirmed in writing by us after the manifest error has been discovered. A ‘manifest error’, as the term is used in this paragraph, means, in relation to an incorrect price, a price quoted in error by us which is more than 10% less than the price that would have been quoted had the mistake not been made.

Data Protection

Data Protection & Data Security Data is maintained under the provisions of the Data Protection Act (1998)

Registration and data sharing our site registration and Order form requires you to give us contact information (such as name, email, and postal address), unique identifiers (such as username and password), demographic information (such as postcode), and financial information (such as account reference and transaction values). This data is securely stored for use in all our marketing communications and analysis databases.

The Landlord Shop Ltd may share your information with any member of our group.  This will include our accountants but they will not be sold to 3rd parties.

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

If you have any complaints with the Services provided by us please contact The Landlord Shop by e-mail to info@landlord-shop.co.uk.